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Certified Medical Collection Specialist Program
Introduction
Program Introduction
When Does Collecting Begin?
How the Collection Process Works. Protecting the Practice with a Financial Policy. The Next Step in the Collection Process. The Role of the Collection Specialist. The Role of Customer Service in Collections. Implementing a Plan. (14:23)
Legal Guidelines for Collecting
Medical Debt. Federal and State Regulations. FAQs for Collection Practices. Prohibited Practices. (11:07)
Aging Reports and the Department of Insurance
The Aging Process. Insurance Aging Reports. Follow-up. Regulating Insurance Companies. Patient Aging Report.
In-Office Patient Collection Strategies
Health Insurance Verification. The Uninsured Patient. Forms of Payment. Patient Statements. Calling the Patient.
The Appeal Process
The Denied Claim. The Appeal Process: Responding to the Denied Claim. Appeals Documentation.
Additional Income for the Medical Office
Supplemental Sources of Income.
Selecting an Outside Collection Agency
The Role of a Collection Agency. Collection Techniques. Collection Agency Fees. The Importance of Communication.
Conclusion
Forms, Lists, and Tables. CMS-1500 Claim Filing Instructions. Patient's Bill of Rights. Employment Opportunities.
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Medical Debt. Federal and State Regulations. FAQs for Collection Practices. Prohibited Practices.
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